Don’t listen to it whatever you do. You don’t need a new account – the servers are just having trouble.

If you ever get a message that you need to create a new account, back out, hard close your game, and consider a delete and reinstall. If that doesn’t work, it’s because the servers are having bigger problems. Put down your game for an hour or two, then try again. And NEVER create a new account with the same email address as your old one. Doing that may just erase your game.

One more thing – don’t panic. It’s probably not just happening to you, and your game is still okay. This is just something that happens from time to time. Usually it’s just a matter of waiting it out.

Note: if this happens, it’s always a good idea to check the Origin server status, and you can do this here