Today, a number of people have seen their town get reset to an earlier level. This is an issue that has arisen today.

If this happens to you, EA strongly recommends that you stop playing and don’t continue building your town. They are currently gathering information on the issue at…field-reset/m-p/998368#U998368. You can also look for help through or through Twitter at @ASKEA Support.

So if you experience this issue, DO NOT attempt to play or continue your game. You’ll need to wait for the issue to be resolved.