Yesterday, I and a few others tweeted Kristian Segerstrale, EA’s EVP of Digital – one of the only EA twitter users we could track down – to alert him to the harp of death issue. As you may know, while some users have found a solution, others remain resolutely locked out of the game they love.

His response came quickly and here it is:

” …got it. The team is working hard on fixing the issue – stand by – apologies!”

Even though mobile games are not within his area of responsibility, he was on to it right away. So, while there’s no ETA for a fix, at least someone at EA is aware. And it’s Kristian Segerstrale, who is a bit of a deity in this space. Google him – you’ll see why.

I’ll give you an update as soon as I hear anything.