A number of people have reported a strange glitch where the game freezes after you “Tap to Continue” and you hear a weird harp-like sound.

Over at the EA Answers board (at http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Game-frozen-and-playing-harp-sound-Read-this/m-p/454576) samvlamis reports calling EA Tech Support. He says he was told that EA are aware of the issue and that a patch will be released in the next couple of days.

Another poster included the standard response from EA for these kind of problems.

Hello ,

Thank you for contacting Electronic Arts.

I understand that you are experiencing freezing issue while login into the game and realize that you’re very upset about this. I know such issues hamper the game really. Let us get this corrected so that you can get back to the game quickly. I have listed some steps for you.

a) Make sure you’re using iOS version 4.3.3 or later so you can access the “Not On This iPhone/iPad” section of the App Store. On an iPhone, you can find this section in the App Store Updates Purchased “Not On This iPhone.” On an iPad, you can find it under App Store Purchased “Not On This iPad.”

b) Try closing the game app from the multitasking menu and then reopening it.

c) If your device already has the latest software, try resetting your device

1. Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’

2. Power off the device by moving the slider.

3. Hold down the sleep/wake button again until the device powers back on.

4. When the home screen is displayed, relaunch the game.

d) Other things to try

Make sure you have a preferred language set for your device under ‘Settings -> General -> International -> Language.’

Temporarily turn on airplane mode

Turn MobileMe sync off temporarily.

Temporarily disable email sync.

Remove any unnecessary apps.

I believe performing the steps should fix the issue for you. However, if the issue persists, please feel free to contact us back anytime and we will be glad to look into the issue further.

Regards,

Electronic Arts – World Wide Customer Experience

image

Advertisements