With all the server down time recently, this is quite a common issue. The first piece of advice is not to panic.

First, please make sure you’re still signed into Origin. And if you are signed in – and you still aren’t in your Springfield – try closing the game app from the multitasking menu and then reopening it. It may take a couple tries for your Springfield to appear again.

Just in case – here’s how to close the app:

1. Exit The Simpsons: Tapped Out
2. Double-click the home button on your device to bring up the multitasking bar at the bottom
3. Tap and hold the Tapped Out icon until you see the red “minus” button
4. Tap the red “minus” button to close the app
5. Start up the game again


For a step-by-step guide, here’s a helpful link: https://help.ea.com/au/article/my-springfield-is-missing-in-the-simpsons-tapped-out